Thursday, October 29, 2009
Exhaling over here...
Refunds and all change adjustments are finished.
If you received an initial email from me and do not think you have received your refund yet please contact me and do so in a timely manner.
I have received a few emails regarding PayPal fees. Refunds are generated off of PayPal and no fees are taken out as long as they are refunded within 60 days or original payment. IF you paid by cc via PayPal then it will go back on your card. Refunds can take up to 5 days.
Appreciate all the kind words and patience in this process, wow I do not want to deal with this again.
Now I can begin to ship orders. Once they have shipped I will have a list of what is left and post here to the blog and anyone that is interested can email me directly as I do not plan on using the site anytime soon for any high traffic sales.
What is up on the site now is accurate and you should have no issues shopping it if you choose to do so.
Backorderd items will ship once I get them and I will post here keep you updated.
On another note, we got hit with a major snow storm and got 25" of snow total with it still snowing a bit. My girls are still on the mend and not happy that they can't go out and play. Major cabin fever going on here with that flu that hit the kids and now snow so I will be happy to get out of the house soon. I scored and had some neighborhood kids do all our shoveling for a $1 each but we gave them $15 to share. What can you even buy for a buck anymore?
-Amy
Wednesday, October 28, 2009
When it rains it pours
That is so the truth for me this week - what gives?
This has been one trying week. My girls are both ill with the flu, not positive on what kind because the dr. office does not want to see them unless they are "extreme" by means of a temp of over 105, listless or dehydrated so I have no way of knowing if it really is H1N1 or not so best I can do is give extra snuggle time.
Last night we were hit with a storm which has since turned into a blizzard and I had no internet access until this afternoon and I am praying we don't loose power. If for some reason you have not heard from me yet and are still waiting then it is possible I lost power or will hopefully get to you tonight.
I am about 60% done issuing refunds and adjusting orders. Your patience has been appreciated and I am almost done and then the fun part begins of getting the orders to you.
Thank you
- Amy
Tuesday, October 27, 2009
Refunds
I have sent some refunds as of tonight but will continue to send the rest tomorrow. It is taking a bit longer than I thought but I have a lot of requests and questions to answer for each of you so please be patient I have not forgotten you. I will get to everyone as soon as I can.
Good night
Good night
PC Overload
I have worked diligently all day today to get emails out. All emails have been sent and now I am going to go through each response and apply changes to your order accordingly. Please be patient this is a process I need to be sure I handle correctly.
If you did not receive an email then your order was not affected.
If you received an email and have not responded yet, please do so soon as the run for backordered items will begin shortly so I need your response.
Thank you
If you did not receive an email then your order was not affected.
If you received an email and have not responded yet, please do so soon as the run for backordered items will begin shortly so I need your response.
Thank you
Monday, October 26, 2009
Momma always told me some days are better than others
I’d like to send out a big thank you to all of you for your love and support.
Today as I was preparing to pack and ship I came across an unfortunate event. The shopping cart on the website “oversold” certain items that I did not have in stock. I personally cannot explain the situation so I am including the email that was sent to me by Merchant Moms my webhost:
What happened was that there were more people adding items to the cart at the same time, and since they were simply added to the cart - not processed payments yet -- they didn't decrease inventory.
For example (and this is only that);
Customer A - shops around, puts items in the cart, continues browsing
Customer B - puts the same item in her cart
Customer C - puts the item in the cart *and* checks out
Customer A & B check out with what they already had in their cart (even if customer C already beat them to it).
This is not something we dealt with with the Fall release. The site had over 7,100 site visits on Friday alone. I would like to send my sincerest and deepest apologies to each of you that is affected by this problem. I have been working hard to resolve the issue. Some of the items that were oversold can be included in the new production run with the backordered items that were sold on the site.
Items that were oversold are being prioritized by order number.
If you do not receive an email from me then your order is fine and there are no issues. If you receive one from me please respond in a timely manner so I can get moving on what needs to be done whether it is a refund or adding you to the back order list. I should have all emails sent out to those that are affected by 10 pm tomorrow night (Tuesday).
During this process, I will be unable to answer emails as I will be focusing on the issue at hand.
Once I have resolved this issue, shipping will resume. I need to be sure I have all my ducks in a row before I start to ship orders out. I would guess I can resume shipping later this week. Thank you for your patience and understanding. This is something that was completely out of my control and I had am just sick over the entire situation. I am so sorry.
- Amy
Friday, October 23, 2009
Olympics
Ok so I think I am going for the gold medal in most blog posts in one day. For me this is the easiest way to notify you all of any updates or changes.
I am going to have more or the Sugarplum and Holly Lap Dresses made along with the Cream Brulee Leggings. Estimated shipping time of 4 weeks.
The Winter Blush is not going to be available for back order and either will any of the Fall items.
Thank you
I am going to have more or the Sugarplum and Holly Lap Dresses made along with the Cream Brulee Leggings. Estimated shipping time of 4 weeks.
The Winter Blush is not going to be available for back order and either will any of the Fall items.
Thank you
Oh Goodness!
I have to say thank you all so very much for your support. I am blessed and so happy to share my designs with each of you and your little ones.
I have received some emails with some interest on the Holiday Lap Dresses. What has sold will ship out soon. I am thinking about taking orders on these since so many of you missed out. If you are interested in either of the dresses you can post here or send me an email. Shipping would be approx 4 weeks so just in time for the Holidays. If I have enough interest I will add them to the site and get rolling. If you order in addition to these I will ship the other in-stock items and then ship the dresses when they are ready
Ready to go
I had a couple emails asking about the shopping cart and shipping. Once something is in your cart it is not necessarily yours until you check out. However, please be aware that I will be unable to refund shipping if you have more than one order. I apologize I can't go through every order to refund shipping charges. Being one person here I have to keep my time open to ship your orders and answer questions.
Also did you see the cute matching shoes that match the Holiday line? So cute and my girls love them1 I know I am not in the shoe business but when it comes to matching up for the Holidays I can say that this may make it a little bit easier.
Happy Friday and most importantly Happy shopping :)
Thursday, October 22, 2009
Midnight Oil
Ok so in the essence of not torturing anyone and sleep depriving you too (our kids have that job already) I have decided to wait until tomorrow morning. I just cannot get these images to load correctly for me and I am not a computer whiz, that is for you left brain types. I so wish I had an internet whiz with me now because I am worn.
So I will continue to work on it and I wont play any "tricks or treats" on you and go live in the middle of the night, that just would not be fair. So my best guess would be sometime tomorrow morning around 9am MST so you Pacific Coasters can sleep in a bit and the East Coasters can get their morning errands finished.
I also plan on answering everyone's emails at some point but I am so swamped right now that I have to apologize if I do not get an answer back to you before you order. I did update the sizing chart and it includes pants and lap dresses now too so hope that helps.
I have the cutest women's tees and since I did not get them photographed my attempts at doing so is terrible. I am a sucker for tees, any style long or short. I am not a shoe nor a purse girl either. I so wanted to share them with you but the silver logo on the front does not photograph so if you are interested in seeing a not so perfect photo email me and at some point next week I can send one to you - they are so comfy too!
One last note on a few questions that have been asked. The cranberry velour ruffles are not the same as last years. Last years were crimson red and these are a true cranberry wine color so not to confuse :)
Go to bed nighty night.
So I will continue to work on it and I wont play any "tricks or treats" on you and go live in the middle of the night, that just would not be fair. So my best guess would be sometime tomorrow morning around 9am MST so you Pacific Coasters can sleep in a bit and the East Coasters can get their morning errands finished.
I also plan on answering everyone's emails at some point but I am so swamped right now that I have to apologize if I do not get an answer back to you before you order. I did update the sizing chart and it includes pants and lap dresses now too so hope that helps.
I have the cutest women's tees and since I did not get them photographed my attempts at doing so is terrible. I am a sucker for tees, any style long or short. I am not a shoe nor a purse girl either. I so wanted to share them with you but the silver logo on the front does not photograph so if you are interested in seeing a not so perfect photo email me and at some point next week I can send one to you - they are so comfy too!
One last note on a few questions that have been asked. The cranberry velour ruffles are not the same as last years. Last years were crimson red and these are a true cranberry wine color so not to confuse :)
Go to bed nighty night.
Patience
thank you all for your patience I am working hard on an image problem with the site. I want them larger and they are too small to show the pretties. Thank you all for your emails and calls and I promise I will respond but most likely not until after the launch
thanks
thanks
Tick Tock
Ok so I am trying to get through all of this today but things just have to be "so" and I need to update the sizing information, add all the inventory now that it is counted and still load up some photos. They are appearing too small and I want them a bit larger.
So for now just an update to let you know at best it would be tonight but no promises because if I loose my patience and it takes longer it will be tomorrow.
Thank you !
Wednesday, October 21, 2009
The Waiting Game
Ok so I can defiantly tell you the site wont be live tonight. Tomorrow is possible but tonight just isn't in the cards. I am dealing with trying to resize the gallery photos so you can view the pretties a little larger. So go ahead and run your errands and have dinner with the kiddos, as I seem to rarely do that anymore and they will grow up and move out right before your very eyes if you don't sit still every once in a while.
I thought I should touch on one little subject since I have gotten a few emails :). Some of these items are in very limited quantities. I really do wish I had more but they were not intended to be a part of the Holiday line and were intended for the fair, I just got them a little late so now I can share them with you online. Some of the items in very limited quantities are the blue lap dresses, the blush dress, silver velour ruffles and the all dolled up top in espresso. A couple of these items also only come in sizes 2 4 6 so maybe this will help a bit with your decision making.
I also wanted to let you all know I am adding a sizing section to the top of the site. So if you are new and have not ordered before you can find some simple sizing information her (still in the works).
And a special shout out to Monika and Leah who did my photographs for the Noel line. I am always amazed by how beautiful the photos can be. I just do not have the patience to do them myself so I am blessed to be surrounded by such talent. Thank you ladies!
I thought I should touch on one little subject since I have gotten a few emails :). Some of these items are in very limited quantities. I really do wish I had more but they were not intended to be a part of the Holiday line and were intended for the fair, I just got them a little late so now I can share them with you online. Some of the items in very limited quantities are the blue lap dresses, the blush dress, silver velour ruffles and the all dolled up top in espresso. A couple of these items also only come in sizes 2 4 6 so maybe this will help a bit with your decision making.
I also wanted to let you all know I am adding a sizing section to the top of the site. So if you are new and have not ordered before you can find some simple sizing information her (still in the works).
And a special shout out to Monika and Leah who did my photographs for the Noel line. I am always amazed by how beautiful the photos can be. I just do not have the patience to do them myself so I am blessed to be surrounded by such talent. Thank you ladies!
"Noel" in the Rockies
So today seems fitting as it is snowing outside here in the Rockies, third time so far this season. It seriously is a winter wonderland here and I still have not taken my girls for our annual pumpkin patch visit. Our local Safeway might have to be the substitute this year and I can top it off with a visit to Dairy Queen to make it all good.
Holiday collection "Noel" will be available this week. I am working hard on updating the site and I will post here before I go live so be sure to check back. My guess is sometime late late tonight or by Friday. I know I am sorry I wish I could be more specific but working from home with unpredictable interruptions is a hard thing to predict. And I still have my 7 year old's poodle skirt to finish up - yep she loves me.
Everything is here in my hands and will begin to ship on Monday :) including the remaining Mish Mash pieces which I think you will be happy to see. I also have some very limited quantity lap dresses in the blue and a blush pink that will be online and modeled by my lovely class act mannequin, so please forgive me.
Sunday, October 18, 2009
Egg Rolls anyone?
I can honestly say my feet have never ached more in my life. Not when I wore the "pretty" shoes on my wedding day and not even when I walked miles when I was pregnant with my first and attempting to get labor started. Wow. I seriously need some spa love this week.
The fair was great, my first with Loves Me Not "fair" and a great experience. Wonder what they ever put in food at these fairs? They don't let you bring food in and I certainly am a terrible liar because the front security caught me with my bag of McDonald's breakfast. My stomach is paying for it and I blame it on the veggie egg rolls.
For the contest, thank you for your wonderful stories. I love the holidays and each and everyone of your stories was a blessing to read. Took me back to my childhood. I used a random number generator and winner is post Number 26 "Tracy". Send me an email with your size and I will send you some goodness :)
As for the Holiday collection, I will have it up this week. I cant give you an exact day, but I will give you fair notice here. As soon as I have all of the photos ready to go and all of my sorting and counting done the site will be updated. I will also be adding what I have left of the Fall line Mish Mash. I have several, more than several, one of a kind pieces that I made for the fair that are left and not sure where I will share them yet - the site or etsy, but I will let you know.
For now I will share a couple sneak peeks ....
Monday, October 12, 2009
Winter is here!
Well I took some time today to update the blog a bit and give it a Holiday twist :) I also had to add my own very favorite classic holiday music - I love holiday tunes from the "olden days" as I call them and just cant seem to get enough of them!
I am busy getting ready for the fair later this week and it runs from Thursday to Sunday so if you live in the area and stop by come say hi we will be in booth 104 main building.
Speaking of Christmas, can someone tell me what happened to my Fall? My trees in the yard are completely barren and void of all the colorful leaves. In fact they had barely just started to change and boom we were hit with a cold snap that froze them all off and now the trees are bare. Luckily I had enough brains to pull the tomatoes off of the plant and now I will attempt to ripen them in the house - I need all the luck I can get as I am not a gardener.
My grand plan in the scheme of things is to have the still unnamed Holiday collection up and ready to go next week - yes next week along with the remaining Mish Mash items. I have a few ideas in my head and I am sure by the end of tonight I will be inspired. Hope to be able to post some sneak peeks this weekend!
Oh and I am feeling like I would love to do a giveaway and I really have no reason but just for fun! So since I now have Holiday music on here, leave me a comment with your favorite Holiday memory and I will choose a lucky winner later this week.
I am busy getting ready for the fair later this week and it runs from Thursday to Sunday so if you live in the area and stop by come say hi we will be in booth 104 main building.
Speaking of Christmas, can someone tell me what happened to my Fall? My trees in the yard are completely barren and void of all the colorful leaves. In fact they had barely just started to change and boom we were hit with a cold snap that froze them all off and now the trees are bare. Luckily I had enough brains to pull the tomatoes off of the plant and now I will attempt to ripen them in the house - I need all the luck I can get as I am not a gardener.
My grand plan in the scheme of things is to have the still unnamed Holiday collection up and ready to go next week - yes next week along with the remaining Mish Mash items. I have a few ideas in my head and I am sure by the end of tonight I will be inspired. Hope to be able to post some sneak peeks this weekend!
Oh and I am feeling like I would love to do a giveaway and I really have no reason but just for fun! So since I now have Holiday music on here, leave me a comment with your favorite Holiday memory and I will choose a lucky winner later this week.
Tuesday, October 6, 2009
Thumbs up!
My little Savvy girl giving us a big thumbs up from the field amidst all the drama. Yes drama. Have you ever been to a soccer game with 3-4 yr old boys and girls? It is quit entertaining, and not only because my daughter is playing on the team. There is always a few kids on both teams that are just a tad cranky and it is hilarious to see how they react on the field when the ball is kicked the other way or the other team scores.
Wow what a month September was and we are already a week into October. Seriously at this rate Christmas will be here in no time!
All of you have gotten your orders by now and I appreciate all the sweet emails with photos, I just love to see them!
Working like a mad woman to get ready for the fair next week - I remember saying I had 8 weeks to go and somehow the 8 became 1 and now I am in panic mode. I have a fancy new cutter now so I can cut a whole bunch of goodness at one time and my goal is to avoid being cut myself as anyone who knows me knows I am clumsy.
I hope to have Holiday ready to go by the end of the month and it will all be ready to ship, no waiting time on production. I also switched manufacturers for the Holiday line and the quality is superb! I only have one little sneak to share with you now and it really isn't much but it gives you an idea....lots of deep reds, olive greens, creams and rich browns and even some velvet!
The fair will have items from the Mish Mash line, some one of a kinds and what I have of the Holiday line as well. Anything that I have after the show will go up online around the 19th this month so be sure to check back!
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