Monday, October 26, 2009

Momma always told me some days are better than others

I’d like to send out a big thank you to all of you for your love and support.

Today as I was preparing to pack and ship I came across an unfortunate event. The shopping cart on the website “oversold” certain items that I did not have in stock. I personally cannot explain the situation so I am including the email that was sent to me by Merchant Moms my webhost:

What happened was that there were more people adding items to the cart at the same time, and since they were simply added to the cart - not processed payments yet -- they didn't decrease inventory.

For example (and this is only that);

Customer A - shops around, puts items in the cart, continues browsing
Customer B - puts the same item in her cart
Customer C - puts the item in the cart *and* checks out
Customer A & B check out with what they already had in their cart (even if customer C already beat them to it).

This is not something we dealt with with the Fall release. The site had over 7,100 site visits on Friday alone. I would like to send my sincerest and deepest apologies to each of you that is affected by this problem. I have been working hard to resolve the issue. Some of the items that were oversold can be included in the new production run with the backordered items that were sold on the site.

Items that were oversold are being prioritized by order number.

If you do not receive an email from me then your order is fine and there are no issues. If you receive one from me please respond in a timely manner so I can get moving on what needs to be done whether it is a refund or adding you to the back order list. I should have all emails sent out to those that are affected by 10 pm tomorrow night (Tuesday).

During this process, I will be unable to answer emails as I will be focusing on the issue at hand.

Once I have resolved this issue, shipping will resume. I need to be sure I have all my ducks in a row before I start to ship orders out. I would guess I can resume shipping later this week. Thank you for your patience and understanding. This is something that was completely out of my control and I had am just sick over the entire situation. I am so sorry.

- Amy


Mary said...

I personally think this was some evil plot by our husbands to keep us all from shopping! LOL Seriously, though, things happen and it isn't as though any of our children will go around naked this Winter. :o) Good luck getting it all sorted out!

Julie said...

Amy, please don't make yourself sick over this, things happen that are out of our control. Here's to hoping I don't hear from you :-) but if I do it's no problem and it will not stop me from buying your pretties in the future!

Lisa said...

I agree, Amy - your business is growing fast and there are bound to be bumps along the way. So sweet of you to be concerned about it, but we will all survive!

Call Me Q said...

Amy girl - I order a LARGE bottle of wine - Stat and some downtime. Jeez girl - AND you are dealing with sickies in your house. Hugs you tight and hard. You rock girl. ROCK

Di said...

Amy - please don't beat yourself up over what happened. Out of your hands and control - unanticipated as well. I think everyone that has purchased from you appreciates your communication, your concern for your customers and your willingness to make things right. Customer service like that can't help but be noticed and in being noticed bring repeat customers, begging for more. You're doing great!

Alyssa Claire Photography said...

Amy, these sorts of things happen. Don't beat yourself up over it. There will always be such cute things to buy from you. Thank you for your open communication with everyone and professionalism throughout this ordeal.

Kelly said...

Add me to the list of people who say sometimes "life happens!" I think the fact that you took the time to explain it on your blog goes a long way :) Thanks for taking such good care of your customers Amy!!